oversight

The charter of the Oversight Work Group is to oversee QuEST Forum operations, including governance. This includes working with the Chief Operating Officer and QuEST Forum Management Team, managing business as directed by the Executive Board, directing work group strategic plan deliverables, and responsibility for the overall TL 9000 program, including Registration and Measurement Repository systems, recognition, training, translations, registrars, and accreditation bodies.

2012 Oversight Initiatives and Projects

Planning and contents preparation to publish the TL 9000 Measurements Handbook Release 5.0.
Translate selected TL 9000 documents and QuEST Forum website material.
Oversee the TL 9000 Accreditation and Certification Body processes.
Complete the Validation Audit Project analysis and recommendations.
Create Certification Body transfer process and auditor rotation guidelines.
Review Guidance Documents, incorporate changes and new documents as needed.
Update training for TL 9000 Measurements Handbook Release 5.0. Continue modularizing existing courses and implementing alternative delivery methods.
Review and update as necessary the QuEST Forum Bylaws.
Conduct the quarterly TL 9000 Users surveys and the annual Member Value survey, analyze the results and put in place appropriate action plans.
Manage the QuEST Forum infrastructure including e-learning system, Registration Management System (RMS), Measurements Repository System (MRS) and websites.
Coordinate with UTD to continue development and implementation of electronic tool requests from Members, TL 9000 users and Management Team.
Manage the New Member and Jump Start processes.
Manage Strategic Relationship processes with organizations such as ISO, TIA, and IAF.

Click here to participate in the Oversight work group and its working committees.

2012 Oversight Leadership

	Co-Chair Irv Briks AT&T
	Co-Chair Sheronda Jeffries Cisco
	Co-Secretary Joe Kunzer Tellabs
	Co-Secretary Chris James tii Network Technologies