Industry Reports

QuEST Forum is committed to vigorously pursuing innovative and effective solutions for the current and future quality environment and as the keeper of the TL 9000 data, QuEST Forum is in the unique position to quantify the state of telecom industry quality.

Has TL 9000 Improved Telecommunications Industry Quality?

Download the Edge Router Product Category Trends Study.

Download the On-Time Delivery Measurement Study.

Download the Problem Report Fix Time Study.

Download the Wireless Return Rate Study.

Translated versions of these papers are also available.