RESOURCES
FAQs
Performance Data Reports (PDRs)
What is QuEST Forum? http://www.questforum.org/about/overview.html
What is the primary mission of the QuEST Forum?
http://www.questforum.org/about/overview.html
What are QuEST Forum’s main objectives?
http://www.questforum.org/about/strategic_direction.html
What is the value of QuEST Forum to my organization?
http://questforum.org/pdrs/QuESTForum_ValueProposition_011810.pdf
Getting Started http://tl9000.org/registration/registration_process.html
Jump Start Mentor Program
http://tl9000.org/about/tl9000/mentor_program.html
FAQs for New Registrants
http://tl9000.org/about/tl9000/FAQS_beginners.html
FAQs for Experienced Users
http://tl9000.org/about/tl9000/FAQS_exp.html
TL 9000 Situation Explanations
http://tl9000.org/about/tl9000/FAQS_int.html
TL 9000 Implementation Tips
http://tl9000.org/impl/imp-tips.html
Performance Data Reports (PDRs)
What are the Performance Data Reports (PDR)? http://questforum.org/pdrs/overview.html
How can I access the Performance Data Reports (PDR)?
http://questforum.org/pdrs/overview.html
Can non-QuEST Forum members access Performance Data Reports (PDRs)?
http://questforum.org/pdrs/overview.html
Will everyone be able to see my company data?
- Measurements data are guaranteed for anonymity and security and the identity of the reporting organizations is never revealed. The PDRs are statistical reports derived from the reported measurements data.
How does QuEST Forum ensure that my company information is anonymous and secure?
- To meet exacting data security requirements, the data is entered via two independent systems, administered by University of Texas at Dallas. This system preserves the security and anonymity of the data. Additionally, both systems are ISO 27001 (originally BS 7799) certified to ensure system integrity.
When can my organization start benefiting from business excellence models?
http://questforum.org/qf_resources/bpo_resources
My company is based outside of the United States. How can I be a part of the Best Practices Conferences?
- QuEST Forum hosts regional Best Practices Conferences in Americas, Europe,and Asia that brings together local suppliers, service providers and liaison organizations. Check our events calendar for a location close to you.
Does my company have to be a QuEST Forum member to take advantage of the Best Practices offerings?
- Companies do not need QuEST Forum membership to participate in Best Practices Conferences. However, only QuEST Forum members have access to the Knowledge Library.
What Best Practices resources are available in the Knowledge Library? http://questforum.org/best_practices/knowledge_library.html
Membership
Who can become a member of the QuEST Forum? http://questforum.org/member/categories.html
What is the Affiliate Member category?
http://www.questforum.org/member/affiliate_membership.html
What is the Liaison Member category?
http://www.questforum.org/member/liaison_membership.html
How does an organization become a member of QuEST Forum?
http://questforum.org/member/application.html
What are the membership fees?
http://questforum.org/member/categories.html
Do I need to be a QuEST Forum member to obtain TL 9000 registration?
http://tl9000.org/about/tl9000/FAQS_beginners.html#Q3
