Benchmarking Projects


Companies interested in benchmarking their company's performance with others can utilize QuEST Forum to assist them with defining the project, collecting the data, and reporting of the benchmark data. A benchmark project will follow these steps:

  1. Form a team of at least five companies interested in the project
  2. Define the scope of the project
  3. Define the measurements and counting rules
  4. Set up a formal agreement among the participants
  5. Set up the benchmarking data collection system (this step provided by the University of Texas at Dallas)
  6. Define how the benchmark outputs are determined from the submitted data
  7. Submit the data over the chosen time period
  8. Receive and analyze the benchmark data

For more information read the benchmarking brochure.

Benchmark projects can involve TL 9000 measurements or other measurements defined by the project team. Benchmarking projects are currently in place for:

  • Communication service provider Network Operations Centers (Network Reliability Centers)
    1. Mean Time to Restore Service (MTRS)
    2. GSI
    3. FQ
    4. DSI
    5. GSP
  • Operational Burden Index (OBI)
    Measures the burden of implementing new software at communication service provider
  • Key Performance Indicator (KPI)
    1. Call ratio

Previous benchmark studies focused on transmission times between nodes in the network, on-time delivery of project development milestones, and TL 9000 PDRs in selected product categories by a limited set of participants.

If you are interested in starting a new benchmark project please enter your request through Contact Us.